jile Privacy Policy

1. Introduction and Scope

jile is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to all services provided through the jileapp.cam website and jile's mobile application.

This document has been prepared so that our users can clearly understand under what circumstances, by what method, and to what extent their personal information is collected. Our Terms and Conditions and this privacy policy together form the overall legal basis for creating an account and using services on the jile platform.

By using jile's services, the user acknowledges that they have read this privacy policy and have agreed to its terms. If you do not agree with any term, please refrain from using the service.

2. What Information Is Collected

The following types of information may be collected as needed for registration and service delivery on the jile platform:

2.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (when verification is required)
• Permanent address

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account details (for deposits and withdrawals)
• Transaction history and amounts

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity logs

3. How Information Is Collected

jile collects information through the following methods:

• Information provided directly: Information that the user provides when completing account registration, identity verification, and deposit and withdrawal forms.
• Automatic collection: Technical and usage information is collected automatically through cookies, web beacons, and server logs.
• Live chat and support: Information exchanged during customer service chats may be recorded.
• Payment processing: Relevant financial information is received during transactions made via bKash, Nagad, Rocket, or bank transfer.

4. Purposes for Using Information

Collected information is used only for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Providing customer support — via 24/7 live chat and email
• Ensuring platform security and detecting fraudulent activity
• Informing users about relevant promotional offers and bonuses (where consent has been given)
• Meeting legal and regulatory obligations
• Analysing services to improve the user experience

jile never sells user information to third-party marketing companies. As part of our Responsible Gaming policy, collected gaming activity data may also be used to identify potentially problematic behaviour and to provide timely support to users.

5. Data Storage and Security

jile uses industry-standard security technology to keep users' personal and financial information secure. SSL encryption is applied during every data transfer, preventing unauthorised access.

5.1 Technical Security Measures

• All data transmissions secured via SSL/TLS encryption
• Passwords and sensitive information stored in hashed form
• Regular security audits and vulnerability assessments are conducted
• Firewalls and access controls in place on servers and databases

5.2 Administrative Security Measures

• Only authorised staff may access personal information
• Access is limited based on need
• A procedure exists to notify users promptly in the event of a security breach

6. Sharing Information with Third Parties

jile does not sell or rent user information for any commercial purpose. However, information may be shared in the following limited circumstances:

• Payment partners: bKash, Nagad, Rocket, and partner banks — only the information necessary to complete the transaction
• Technology service providers: Companies contracted for server hosting and platform operations, who are required to uphold the same privacy standards
• Game developers: Game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive limited information for technical functionality
• Legal obligations: Information may be provided pursuant to a court order or a lawful request from a government authority
• Fraud prevention: Cooperation with relevant authorities to prevent fraud or money laundering

7. Cookies and Tracking Technologies

jile's website and mobile application use cookies and similar tracking technologies. These technologies help improve the user experience and analyse platform performance.

7.1 Types of Cookies

• Essential cookies: Required to maintain login status and session information — these cannot be disabled
• Functional cookies: Used to remember user preferences, language, and settings
• Analytical cookies: Used to understand which pages are visited most — these are not personally identifiable

Most browsers provide the option to manage cookies. However, disabling essential cookies may prevent some core features of the platform from working.

8. User Rights

jile users have the following rights regarding their own personal information:

• Right of access: The right to know what information is stored about you and to receive a copy
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of information in certain circumstances — however, this request may be declined if retention is required for legal or regulatory reasons
• Right to restrict processing: The right to request that processing of information be paused for specific purposes
• Right to object: The right to request to be excluded from marketing communications
• Right to data portability: The right to receive your information in a structured format where applicable

To exercise any of the above rights, please contact our support team. We will process your request as quickly as reasonably possible.

9. Data Retention Period

jile retains user information only for as long as necessary. General policy:

• Information for active accounts is retained for the duration of the account
• Certain information may be retained for a period after account closure for legal and regulatory purposes
• Transaction records are retained for the period required by financial regulations
• Customer service conversation records are kept for a limited period for quality control and training purposes

10. Protection of Minors

All casino and betting activities on jile are for users aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21.

An age verification process is carried out at registration. If it comes to our attention that information from a minor has been collected for any reason, that information will be deleted immediately and the associated account will be closed. To learn more about our responsible gaming practices, visit the Responsible Gaming page.

11. Changes to the Policy

jile reserves the right to update this privacy policy over time. Users will be notified of any significant changes through the following methods:

• A new version with an updated date will be published on the privacy policy page of the website
• For important changes, a notification may be sent to the registered email address
• Continued use of the platform after changes have been made will be considered acceptance of the new policy

We ask that you read the updated version carefully before using the service after any policy change. To learn about other terms related to our services, see the Frequently Asked Questions (FAQ) section.

12. Contact

If you have any questions, requests, or concerns about this privacy policy, please contact the jile support team: